Global Rating
92.85%
Portals Count:
14
Room:
4.54 / 5
Location:
4.90 / 5
Cleanliness:
4.80 / 5
Service:
4.79 / 5
Price:
4.28 / 5
Breakfast:
4.46 / 5
Restaurant:
4.64 / 5
Bar:
4.65 / 5
Conference / Banquet:
4.47 / 5
PORTALS
Customer Alliance
93.08%
Agoda
89.00%
Atrapalo
98.00%
Booking.com
90.00%
Expedia
96.00%
Google
92.00%
HolidayCheck
91.86%
Hotel.de
83.00%
Hotelreservierung.de
94.00%
Hotels.com
96.00%
HRS
91.00%
Petit Futé
80.00%
Travelocity
100.00%
Yelp
92.00%
GUEST REVIEWS
Nico
Molto piacevole
| Room: | | 5.00 / 5 | eccezionale |
|---|---|---|---|
| Location: | | 5.00 / 5 | Ottima! |
| Cleanliness: | | 5.00 / 5 | Sempre pulito |
| Service: | | 5.00 / 5 | molto gentili |
| Price: | | 5.00 / 5 | va bene |
| Breakfast: | | 5.00 / 5 | Ottimo livello |
| Restaurant: | | 1.00 / 5 | Prezzo alto qualita media |
Anonymous
J’ai été enchantée tout était parfait
| Room: | | 5.00 / 5 | Parfait |
|---|---|---|---|
| Location: | | 5.00 / 5 | Très bien placé |
| Cleanliness: | | 5.00 / 5 | Parfait |
| Service: | | 5.00 / 5 | Adorablr |
| Price: | | 5.00 / 5 | Rien à dire |
| Bar: | | 5.00 / 5 | Parfait |
Merci beaucoup pour vos gentils mots ! Nous sommes heureux d'apprendre que vous avez vécu une expérience agréable chez nous et c'est un plaisir que vous garderez un bon souvenir de votre séjour. Dans notre hôtel, nous nous efforçons de rendre chaque séjour de nos clients aussi agréable et confortable que possible. Nous sommes heureux d'apprendre que nous y sommes parvenus avec vous. Nous nous réjouissons de vous accueillir à nouveau très prochainement.
Anonymous
Loved our stay at this hotel. We are very particular about cleanliness especially as it's away from home, and we were extremely satisfied with the cleanliness. We never had to raise any issues. The room service were swift. Breakfast was amazing! The team at the breakfast were friendly too. Love the lounge with the fire place downstairs, a nice cosy and beautiful place. Amazing interiors and exteriors, and you cannot beat the location. We had a great time here, and would recommend anyone considering this hotel should not think twice and just book it. If we are ever back in lucerne, this is the place we will stay at again, and we don't say this lightly!
| Room: | | 5.00 / 5 | Comfortable and clean |
|---|---|---|---|
| Location: | | 5.00 / 5 | Amazing location |
| Cleanliness: | | 5.00 / 5 | Very clean. Spotless |
| Service: | | 4.00 / 5 | The front desk whilst very helpful could smile a little! |
| Price: | | 5.00 / 5 | Decent |
| Breakfast: | | 5.00 / 5 | High quality food, amazing waiters. We thought it was better than some 5 star hotels. |
| Restaurant: | | 5.00 / 5 |
Thank you for taking the time to give us such positive feedback. We are very honored to hear that you enjoyed our hotel and our staff during your stay with us, and we look forward to welcoming you back in the future. Our team works hard to ensure that our guests have an enjoyable experience and your positive review is a testament to their hard work. Thank you again for your kind words; we truly appreciate it.
Anonymous
The quality of Hotel des Balances made our trip to Lucerne wonderful!
| Room: | | 5.00 / 5 | The room was beautiful and the view was unbelievable. |
|---|---|---|---|
| Location: | | 5.00 / 5 | The location was excellent. We walked everywhere. |
| Cleanliness: | | 5.00 / 5 | Very clean. |
| Service: | | 5.00 / 5 | All the staff were very nice and helpful! |
| Price: | | 5.00 / 5 | Great value for such an excellent hotel! |
| Restaurant: | | 5.00 / 5 | Great service! |
| Bar: | | 5.00 / 5 | Great service! |
We are very pleased to read your review and to learn that you had a pleasant stay with us. We strive to create a relaxed and welcoming atmosphere for all our guests and it is nice to know that we have succeeded in doing so. Thank you for taking the time to give us your feedback. We look forward to seeing you again soon!
John Alford
Everything about our stay was incredible. The rooms and views were beautiful and clean. The restaurant (breakfast and dinner twice) was delicious - there wasn't a single thing we tasted that wasn't excellent. The bar staff and service was prompt and friendly, gladly delivering drinks and snacks to us as we relaxed in the lobby. Everyone from the desk staff, valet, and the restaurant/bar staff were so incredibly welcoming, kind, and hospitable. We could not have loved our stay. more!
| Room: | | 5.00 / 5 | |
|---|---|---|---|
| Location: | | 5.00 / 5 | |
| Cleanliness: | | 5.00 / 5 | |
| Service: | | 5.00 / 5 | |
| Price: | | 5.00 / 5 | |
| Breakfast: | | 5.00 / 5 | |
| Restaurant: | | 5.00 / 5 | |
| Bar: | | 5.00 / 5 |
Thank you so much for your kind words and for taking the time to write such a wonderful review! It is great to hear that you had a lovely stay with us and that our staff was so helpful and friendly. We strive to provide exceptional service and it is very satisfying when our guests recognise this. We look forward to welcoming you back any time soon.
Anonymous
Great
| Room: | | 4.00 / 5 | A bit smaller than expected |
|---|---|---|---|
| Location: | | 5.00 / 5 | Difficult to reach though, maybe more guidance in how to reach by car would helo |
| Cleanliness: | | 5.00 / 5 | |
| Service: | | 5.00 / 5 | |
| Price: | | 5.00 / 5 | |
| Breakfast: | | 5.00 / 5 |
We thank you very much for your very good review and for your helpful comments. It is a pleasure to hear that you enjoyed your stay with us. Come visit us soon again, we look forward to it!
Anonymous
| Room: | | 4.00 / 5 | The room was a decent size for the price. The only thing I would improve is the available shower gel and shampoo. Not enough. I only got one each for the 2 nights I stayed. I ended up getting Aesop from in front of the hotel. |
|---|---|---|---|
| Location: | | 5.00 / 5 | Within easy reach of most of the tourist places. |
| Cleanliness: | | 5.00 / 5 | |
| Service: | | 5.00 / 5 | The front of house was very helpful with recommendations of where to eat and where to get the best local chocolates. |
| Price: | | 5.00 / 5 | |
| Breakfast: | | 4.00 / 5 | The food was good but the portions were. Rey meat-heavy. Any salmon or anything like that? Also, I didn’t think scrambled eggs had to have things (like bacon) IN them. |
| Bar: | | 4.00 / 5 | The martinis need to be better. And the glasses need to be chilled, otherwise, the martini just goes lukewarm fast. |
Many thanks for your good review and for your honest and helpful feedback, we appreciate it! We are pleased that overall you had a good stay at our hotel and we hope to welcome you again in the near future.
Michael Melvin
sehr schönes Hotel alles perfekt so wie man es sich vorstellt ich übernachte mehr als 170 Tage im Jahr in Hotels und kann das beurteilen
| Room: | | 5.00 / 5 | |
|---|---|---|---|
| Location: | | 5.00 / 5 | |
| Cleanliness: | | 5.00 / 5 | |
| Service: | | 5.00 / 5 | |
| Price: | | 5.00 / 5 | |
| Breakfast: | | 5.00 / 5 | |
| Restaurant: | | 5.00 / 5 | |
| Bar: | | 5.00 / 5 |
Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir bemühen uns, allen unseren Gästen ein Höchstmass an Gastfreundschaft und Service zu bieten. Wir hoffen, dass Sie bald wieder bei uns übernachten und die gleiche tolle Erfahrung machen werden!
Anonymous
Schweizer Gastfreundschaft vom Feinsten!
| Room: | | 5.00 / 5 | |
|---|---|---|---|
| Location: | | 5.00 / 5 | |
| Cleanliness: | | 5.00 / 5 | |
| Service: | | 5.00 / 5 | |
| Price: | | 4.00 / 5 | |
| Breakfast: | | 5.00 / 5 | |
| Restaurant: | | 5.00 / 5 | |
| Bar: | | 5.00 / 5 |
Herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie im Des Balances eine so gute Erfahrung gemacht haben. Wir bemühen uns, unseren Gästen die beste Qualität zu bieten, und wir sind froh, dass wir dieses Versprechen einlösen konnten. Wir freuen uns schon auf ein baldiges Wiedersehen.
Giuseppe
breve ma piacevole. bellissima posizione
| Room: | | 4.00 / 5 | bagno leggermente piccolo |
|---|---|---|---|
| Location: | | 5.00 / 5 | |
| Cleanliness: | | 5.00 / 5 | |
| Service: | | 5.00 / 5 | |
| Price: | | 4.00 / 5 | |
| Breakfast: | | 4.00 / 5 | |
| Restaurant: | | 5.00 / 5 |
Grazie mille per la sua buona recensione. Siamo lieti che, in generale, ha passate un soggiorno piacevole con noi e speriamo di darLe di nuovo il benvenuto in futuro.
Anonymous
Incredible introduction to Lucerne and the whole area. Great food, very nice staff, and beautiful decor. We’d stay here again no questions asked
| Room: | | 5.00 / 5 | Well taken care of, well stocked, great service and layout |
|---|---|---|---|
| Location: | | 5.00 / 5 | Can’t beat the location, so easy to get to the train and boat stations |
| Cleanliness: | | 5.00 / 5 | Was lovely coming back to night service having done a final room check before bed |
| Service: | | 5.00 / 5 | |
| Price: | | 5.00 / 5 | |
| Breakfast: | | 5.00 / 5 | Had breakfast once and it was incredible. I’ll be dreaming of it for many days to come |
| Restaurant: | | 4.00 / 5 | Very good! Great wine and service |
| Bar: | | 4.00 / 5 |
Thank you for taking the time to write this review. We are delighted to hear that you had a wonderful experience here at Hotel Des Balances. It is our aim to make all our guests feel special from the moment they arrive and we are pleased that this was the case for you. We thank you for your kind words and hope to welcome you back very soon.
Anonymous
Great and spacious rooms, lots of in-room amenities, and great location!
| Room: | | 4.00 / 5 | The shower would fluctuate in temperatures on its own. |
|---|---|---|---|
| Location: | | 5.00 / 5 | Perfect! |
| Cleanliness: | | 5.00 / 5 | Exceptional! |
| Service: | | 5.00 / 5 | I loved the chocolate deliveries! |
| Price: | | 5.00 / 5 | |
| Breakfast: | | 5.00 / 5 | The breakfast buffet was delicious! |
| Restaurant: | | 5.00 / 5 |
Thank you for taking the time to leave a review about your stay at our hotel. We are very pleased that you had a great time and enjoyed all the amenities we have to offer. Thank you for your kind words and we look forward to welcoming you back soon.
Anonymous
Very pleasant.
| Room: | | 5.00 / 5 | |
|---|---|---|---|
| Location: | | 5.00 / 5 | |
| Cleanliness: | | 5.00 / 5 | |
| Service: | | 5.00 / 5 | |
| Price: | | 4.00 / 5 | |
| Breakfast: | | 5.00 / 5 | I only had the a la carte breakfast but it was very nice. |
| Restaurant: | | 5.00 / 5 | |
| Bar: | | 5.00 / 5 |
Thank you very much for your great review! We are very happy that you had a lovely stay at our hotel and we hope to welcome you soon again.
Anonymous
Great location (among great locations). Staff very nice. Mother fell and staff were extremely helpful and friendly. Would stay again.
| Room: | | 5.00 / 5 | |
|---|---|---|---|
| Location: | | 5.00 / 5 | |
| Cleanliness: | | 5.00 / 5 | |
| Service: | | 5.00 / 5 | |
| Price: | | 5.00 / 5 |
Thank you very much for your excellent review! We are very pleased to read your kind words and are happy that you had a great stay with us. We hope your mother is feeling all right and did not have any inconvenience. It would be a pleasure for us to welcome you again in the near future.
Anonymous
| Room: | | 5.00 / 5 | |
|---|---|---|---|
| Location: | | 5.00 / 5 | |
| Cleanliness: | | 5.00 / 5 | |
| Service: | | 5.00 / 5 | |
| Price: | | 4.00 / 5 | |
| Breakfast: | | 4.00 / 5 | |
| Restaurant: | | 5.00 / 5 |
Schön, dass Sie sich bei uns wohlgefühlt haben! Wir danken Ihnen ganz herzlich für Ihre sehr gute Bewertung und hoffen, Sie schon bald wieder in unserem Hotel begrüssen zu dürfen.