PORTALS
GUEST REVIEWS
Great staff, amenities and location.
Room: | 5.00 / 5 | ||
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | ||
Price: | 5.00 / 5 |
Thank you for taking the time to leave a review about your stay at our hotel. We are very pleased that you had a great time and enjoyed all the amenities we have to offer. We are happy to hear that our team made your stay as pleasant as possible. Thank you for your kind words and we look forward to welcoming you back soon.
Sehr positiv
Room: | 5.00 / 5 | ||
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | top! | |
Price: | 5.00 / 5 |
Wir danken Ihnen ganz herzlich für Ihre wunderbare Bewertung und freuen uns, dass Sie einen durchweg angenehmen Aufenthalt in unserem Hotel verbracht haben. Kommen Sie doch bald wieder, wir freuen uns auf Sie!
Room: | 5.00 / 5 | ||
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | ||
Price: | 5.00 / 5 |
Herzlichen Dank für Ihre exzellente Beurteilung! Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und begrüssen Sie sehr gerne bald wieder bei uns.
Room: | 5.00 / 5 | ||
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 3.00 / 5 | ||
Price: | 4.00 / 5 | ||
Restaurant: | 5.00 / 5 | ||
Bar: | 5.00 / 5 |
Thank you a lot for your good rating! We are pleased that you appreciated your time staying with us. We would be happy to welcome you soon again.
Lovely
Room: | 4.00 / 5 | The lack of privacy between room and bathroom- shutters don’t block sound | |
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | ||
Price: | 5.00 / 5 | ||
Breakfast: | 4.00 / 5 | ||
Restaurant: | 5.00 / 5 |
Thank you very much for your great review and for your feedback! We are very happy that you had a lovely stay at our hotel and we hope to welcome you soon again.
We loved the location and the ambiance of Hotel des Balances and we found the staff very friendly and helpful!
Room: | 5.00 / 5 | ||
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | ||
Price: | 4.00 / 5 | ||
Restaurant: | 5.00 / 5 |
We are very pleased to read your review and to learn that you had a pleasant stay with us. We strive to create a relaxed and welcoming atmosphere for all our guests and it is nice to know that we have succeeded in doing so. Thank you for taking the time to give us your feedback. We look forward to seeing you again soon!
Très bon séjour dans un cadre agréable avec du personnel attentionné
La visite du soir avec le cœur chocolat fut très appréciée
Room: | 5.00 / 5 | Propreté et équipements top Vue sympa | |
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Location: | 5.00 / 5 | Plein centre, proche monument de reference et vue imprenable | |
Cleanliness: | 5.00 / 5 | Tiptop | |
Service: | 5.00 / 5 | Discret sympathique | |
Price: | 4.00 / 5 | Prix élevé le week-end. Variations surprenantes du vendredi au Dimanche | |
Breakfast: | 5.00 / 5 | Grand choix et bien préparé | |
Restaurant: | 5.00 / 5 | Service sympathique Cuisine raff | |
Bar: | 5.00 / 5 | Top |
Nous vous remercions d'avoir pris le temps de nous donner votre avis. Nous sommes heureux d'apprendre que vous avez passé un agréable séjour chez nous et que vous avez été choyé par notre personnel attentionné. Nous sommes fiers d'offrir à nos clients la meilleure expérience possible dans notre hôtel, et c'est un plaisir de voir que nous avons pu le faire pour vous. Nous nous réjouissons de vous accueillir à nouveau bientôt !
Room: | 5.00 / 5 | ||
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 4.00 / 5 | ||
Price: | 5.00 / 5 | ||
Breakfast: | 4.00 / 5 | ||
Bar: | 5.00 / 5 |
Thank you very much for your great review! We are very happy that you had a lovely stay at our hotel and we hope to welcome you soon again.
The experience was first class. Hotel Des Balance made our stay in Lucerne so special and romantic. It was luxurious and in a convenient location. My only suggestion is to include the breakfast in the stay because of how pricey the hotel is. Thank you for a wonderful experience!
Room: | 5.00 / 5 | ||
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | Mop the floors better since previous guests wear their shoes indoors | |
Service: | 5.00 / 5 | ||
Price: | 4.00 / 5 | The breakfast should be included considering how expensive hotel des balance is. We stayed at another hotel in Lucerne with an extensive breakfast buffet included and it was much cheaper cost. | |
Breakfast: | 5.00 / 5 | First class breakfast. Excellent servers. | |
Restaurant: | 5.00 / 5 | ||
Bar: | 5.00 / 5 |
Thank you for taking the time to write this review. We are delighted to hear that you and your partner had a wonderful experience here at Hotel Des Balances. It is our aim to make all our guests feel special from the moment they arrive and we are delighted that this was the case for you. We thank you for your kind words and hope to welcome you back soon.
Room: | 3.00 / 5 | Update bathroom. Mold on ceiling | |
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Location: | 5.00 / 5 | ||
Cleanliness: | 4.00 / 5 | ||
Service: | 4.00 / 5 | ||
Price: | 3.00 / 5 | ||
Breakfast: | 4.00 / 5 | ||
Bar: | 5.00 / 5 |
Thank you for your good rating anbd also for your feedback, we appreciate it. We are glad that overall you had a pleasant stay. The marks you have noticed at the ceiling luckily are not mould but wear and tear which we will take care of at once. We hope we can welcome you again in the near future.
Everything was super!
Room: | 5.00 / 5 | ||
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | ||
Price: | 5.00 / 5 | ||
Breakfast: | 5.00 / 5 | ||
Bar: | 5.00 / 5 |
We thank you very much for your very good review and for your positive feedback. It is a pleasure to hear that you enjoyed your stay with us. Come visit us soon again, we look forward to it!
Hope to revisit Luzern, and the accommodation I will stay will be definitely Hotel des Balances
Room: | 5.00 / 5 | ||
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | ||
Price: | 5.00 / 5 | ||
Breakfast: | 5.00 / 5 | ||
Restaurant: | 5.00 / 5 | ||
Bar: | 5.00 / 5 | All staff in the bar were so friendly! |
Thank you a lot for your excellent rating! We are pleased to read that you appreciated your time staying with us. We would be happy to welcome you soon again.
Es war von A bis Z ein wunderschöner Aufenthalt. Die Freundlichkeit & Offenheit des Personals sticht sehr heraus. Grosses Kompliment!
Room: | 3.00 / 5 | Es war knapp von der Grösse her. Das kann man aber nicht ändern & es war für zwei Nächte absolut ok. | |
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | ||
Price: | 5.00 / 5 | ||
Breakfast: | 5.00 / 5 | ||
Restaurant: | 5.00 / 5 | ||
Bar: | 5.00 / 5 |
Vielen herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns zu hören, dass Ihnen unser Hotel gut gefallen hat. Ihre positive Bewertung freut uns sehr und bestärkt uns darin, unsere Bemühungen fortzusetzen, allen unseren Gästen eine ausgezeichnete Erfahrung zu bieten. Wir freuen uns darauf, Sie auch in Zukunft wieder bei uns begrüssen zu dürfen.
Sehr gut gepflegtes Hotel in dem man sich sehr wohlfühlt.
Room: | 5.00 / 5 | Sehr schöne eingerichtete Zimmer | |
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Location: | 5.00 / 5 | ||
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | Sehr zuvorkommend und hilfsbereit | |
Price: | 4.00 / 5 | ||
Breakfast: | 5.00 / 5 | Sehr vielfältiges und leckeres Frühstück. |
We are very pleased to read your review and to learn that you had a pleasant stay with us. We strive to create a relaxed and welcoming atmosphere for all our guests and it is nice to know that we have succeeded in doing so. Thank you for taking the time to give us your feedback. We look forward to seeing you again soon!
Fabulous stay. Accommodating staff and lovely experience.
Room: | 5.00 / 5 | Gorgeous views, spacious, comfortable bed, ample towels, superb housekeeping | |
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Location: | 5.00 / 5 | Gorgeous area and walkable everywhere | |
Cleanliness: | 5.00 / 5 | ||
Service: | 5.00 / 5 | ||
Price: | 5.00 / 5 | ||
Breakfast: | 5.00 / 5 | ||
Restaurant: | 5.00 / 5 | ||
Bar: | 5.00 / 5 |
We thank you very much for your very good review and for your kind comments. It is a pleasure to hear that you enjoyed your stay with us. Come visit us soon again, we look forward to it!